NYS Client Assistance Program (CAP)

Client Assistance Program (CAP): English ( , 202KB)

CAP is Committed to Your Success in Employment!

The Client Assistance Program (CAP) is a statewide network of skilled advocates that assist New Yorkers with disabilities in getting the training, equipment and services needed for employment.

CAP advocates assist New Yorkers who apply or are receiving services from Adult Career and Continuing Education Services - Vocational Rehabilitation (ACCES-VR).  CAP is administered by the NYS Commission on Quality of Care and is independent of ACCES-VR.

How can CAP assist me?

CAP advocates can explain how the ACCES-VR system works, discuss your options and review your Individualized Plan for Employment (IPE).

CAP is committed to:  resolving disputes and complaints with ACCES-VR; speeding up access to services; and linking you up with a wide range of services and training leading to employment.

When should I call CAP?

At any point in the process of obtaining training, services and employment:  When you apply for ACCES-VR and have questions;  when you disagree with ACCES-VR on your goals and services; when you have problems or delays in obtaining services; and if you object to your case being closed.

Do I get to choose my employment or career goals?

Your employment and career goals should reflect your interests and abilities. ACCES-VR counselors should work with you as a full partner in developing these goals. If you believe your IPE does not reflect your interests and abilities, call CAP.

What if I want to challenge a service denial?

CAP will work with ACCES-VR counselors to negotiate a solution to your complaint.  If negotiation is unsuccessful, CAP can accompany you to mediation or represent you at:  administrative review; fair hearing; and/or legal action.

What if I have an Independent Living Complaint?

CAP can assist in resolving complaints and disputes with independent living centers.  For assistance in resolving independent living issues contact:

NYS CAP Coordinator
NYS Commission on Quality of Care
402 State Street,
Schenectady, NY  12305-2397
1-800-624-4143 (Voice / TTY)

How do I contact CAP with ACCES-VR questions/concerns?

Call or write the following CAP office that serves your county:

CAP Locations and Contact Information

Area	Center / Counties Served
New York City	Center for Independence of the Disabled in New York, Inc. 841 Broadway, Suite 301 New York, New York 10003 (212) 674-2300 (Voice / TTY) Counties served: Bronx, Kings, Manhattan, Queens and Richmond
Hudson Valley	Capital District Center for Independence, Inc. 875 Central Avenue, South 4 Albany, New York 12206 (518) 459-6422 (Voice / TTY) Email: cap@cdciweb.com Counties served: Albany, Clinton, Columbia, Essex, Franklin, Greene, Rensselaer, Saratoga, Schenectady, Schoharie, Warren and Washington Westchester Independent Living Center 200 Hamilton Avenue White Plains, New York 10601 (914) 682-3926 (914) 682-0926 (TTY) Counties served: Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster and Westchester
Western NY	Regional Center for Independent Living, Inc. 497 State Street Rochester, New York 14608 (585) 442-6470 (Voice / TTY) Counties served: Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Tompkins, Wayne and Yates Western NY Independent Living Project, Inc. 3108 Main Street Buffalo, New York 14214 (716) 836-0822 (Voice / TTY) Counties served: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans and Wyoming
Central NY	Resource Center for Independent Living, Inc. 409 Columbia Street Utica, New York 13502 (315) 797-4642 (315) 797-5837 (TTY) Counties served: Broome, Cayuga, Chenango, Clinton, Cortland, Delaware, Essex, Franklin, Fulton, Hamilton, Herkimer, Jefferson, Lewis, Madison, Montgomery, Oneida, Onondaga, Oswego, Otsego, St. Lawrence, Tioga and Tompkins
Long Island	Herricks Community Center 999 Herricks Road New Hyde Park, New York 11040 (516) 248-2222 (516) 877-2627 (TTY) County served: Nassau Long Island Advocacy Center 490 Wheeler Road, Suite 165C, Hauppauge, New York 11788 (631) 234-0467 County served: Suffolk

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