NYS Client Assistance Program (CAP)
Client Assistance Program (CAP): English ( , 202KB)
CAP is Committed to Your Success in Employment!
The Client Assistance Program (CAP) is a statewide network of skilled advocates
that assist New Yorkers with disabilities in getting the training,
equipment and services needed for employment.
CAP advocates assist New Yorkers who apply or are receiving services from Adult Career and Continuing Education Services - Vocational Rehabilitation (ACCES-VR). CAP is administered by the NYS Commission on Quality of Care and is independent of ACCES-VR.
How can CAP assist me?
CAP advocates can explain how the ACCES-VR system works, discuss your options and review your Individualized Plan for Employment (IPE).
CAP is committed to: resolving disputes and complaints with ACCES-VR; speeding up access to services; and linking you up with a wide range of services and training leading to employment.
When should I call CAP?
At any point in the process of obtaining training, services and employment: When you apply for ACCES-VR and have questions; when you disagree with ACCES-VR on your goals and services; when you have problems or delays in obtaining services; and if you object to your case being closed.
Do I get to choose my employment or career goals?
Your employment and career goals should reflect your interests and abilities. ACCES-VR counselors should work with you as a full partner in developing these goals. If you believe your IPE does not reflect your interests and abilities, call CAP.
What if I want to challenge a service denial?
CAP will work with ACCES-VR counselors to negotiate a solution to your complaint. If negotiation is unsuccessful, CAP can accompany you to mediation or represent you at: administrative review; fair hearing; and/or legal action.
What if I have an Independent Living Complaint?
CAP can assist in resolving complaints and disputes with independent living centers. For assistance in resolving independent living issues contact:
NYS CAP Coordinator
NYS Commission on Quality of Care
402 State Street,
Schenectady, NY 12305-2397
1-800-624-4143 (Voice / TTY)
How do I contact CAP with ACCES-VR questions/concerns?
Call or write the following CAP office that serves your county:
|Area||Center / Counties Served|
|New York City||
Center for Independence of the Disabled in
New York, Inc.
Center for Independence, Inc.
Westchester Independent Living Center
Regional Center for Independent Living, Inc.
Resource Center for
Independent Living, Inc.
Herricks Community Center
Long Island Advocacy Center