Literacy Zones & Family Welcome Centers!

The Family Welcome Centers provide services which connect adult participants and their families to Pathways Out of Poverty. The Pathways Out of Poverty are tailored to the needs of individuals and families. The purpose of Literacy Zones (LZ) is to close the achievement gap in urban and rural communities of concentrated poverty and high concentrations of families and individuals with limited literacy or English language proficiency. Literacy Zones provide a systemic approach to meeting the literacy needs of these communities from birth through adult. The Literacy Zone is geographically defined as one or more adjacent census tracts using the US Census data. 


Services Provided by Literacy Zones:

  • Case Management for out-of-school youth and adults to pursue a NYSED HSE diploma, ELA and or postsecondary education, training, and employment
  • Internet connected computer lab with literacy instruction to teach use of computers and prepare participants to take assessments leading to an HSE diploma
  • Resource library of culturally sensitive materials and access to technology 
  • Case Management referral services to other educational programs for adult/child disability concerns 
  • Case Management and referrals to Career Center and workforce partners including workforce training, Virtual Career Center, and apprenticeship programs
  • Annual career fair within the zone
  • Family Welcome Centers within each Literacy Zone that provide resources for the entire family 

The Adult Education Programs and Policy (AEPP) office currently funds 67 Literacy Zones in New York State


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Literacy Zone Contacts

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New York State Literacy Zones
Agency Name Literacy Zone Location Name Address Phone Number
Capital Region BOCES Arbor Hill/West Hill Family Welcome Center 388 Clinton Avenue, Albany, NY 12206 518-862-4779
Capital Region BOCES South End Family Welcome Center 153 South Pearl Street, Albany, NY 12202 518-949-5362
Clinton Essex Warren Washington BOCES Elizabethtown One Work Source 7572 Court Street, Elizabethtown, NY 12932 518-873-3207 ext. 259
Clinton Essex Warren Washington BOCES Plattsburgh One Work Source Career Center 194 US Oval, Plattsburgh, NY 12903 518-561-0430 ext. 3088
Franklin Essex Hamilton BOCES Malone One Work Source 158 Finney Boulevard, Malone, NY 12953 518-481-5755 Ext. 4036
Hamilton Fulton Montgomery BOCES Amsterdam Family Welcome Center 25 Church Street, Amsterdam, NY 12010 518-212-6120
Hamilton Fulton Montgomery BOCES Gloversville Family Welcome Center 43-47 North Main Street, Gloversville, NY 12078 518-725-3308
St. Lawrence Lewis BOCES Massena Family Welcome Center 6100 St. Lawrence Centre, Massena, NY 13662 1-888-360-7693
Greater Southern Tier BOCES GST BOCES Family Welcome Center at Corning Community College 318 Madison Avenue, Elmira, NY 14901 607-739-7684 
Herkimer Fulton Hamilton Otsego BOCES Herkimer Family Welcome Center 320 N. Prospect Street, Herkimer, NY 13350 315-867-2085
Madison Oneida BOCES Utica East Utica ACCESS Site 508 Second Street, Utica, NY 13501 315-738-7300
Madison Oneida BOCES Utica West Utica Center for Development (aka Veteran’s Outreach Center) 726 Washington Street, Utica, NY 13502 315-765-0975
Madison Oneida BOCES Rome Rome ACCESS Site/MVCC Rome Campus 1101 Floyd Ave, Rome, NY 13440 315-334-8000
Oswego County BOCES Fulton Family Welcome Center 104 Cayuga Street, Fulton, NY 13069 315-963-4283
Oswego County BOCES Pulaski Family Welcome Center 10 Bella Road, Pulaski, NY 13142 315-216-4521
Syracuse CSD East Family Welcome Center at Dr. Weeks School 710 Hawley Avenue, Syracuse, NY 13203 315-435-6000 ext. 5576
Syracuse CSD North Family Welcome Center at Grant Middle School 2400 Grant Boulevard, Syracuse, NY 13204 315-435-6376
Syracuse CSD South Family Welcome Center at Dr. King School 416 East Raynor Avenue, Syracuse, NY 13202 315-435-6000 ext. 5559
Syracuse CSD West Family Welcome Center at Public Service Leadership Academy (PSLA) at Fowler High School 227 Magnolia Street, Syracuse, NY 13204 315-435-6000 ext. 2124
Literacy West NY, Inc. Genesee County/ Batavia Family Welcome Center 1 Mill Street Suite 200, Batavia, NY, 14020 585-343-0208
Literacy West NY, Inc. Wyoming County/ Warsaw Family Welcome Center 29 North Main Street, Warsaw, NY 14569 585-786-3890
Rochester CSD East Family Welcome Center at World Relief 420 N. Winton Road, Rochester, NY 14610 585 563-7175
Rochester CSD North Family Welcome Center at OACES 30 Hart Street, Rochester, NY 14605 585 262-8000
Rochester CSD South Family Welcome Center at Phyllis Wheatley Library 33 Samuel McCree Way, Rochester, NY 14608 585 428-8212
Rochester CSD West Family Welcome Center at Maplewood Library 1111 Dewey Avenue, Rochester, NY 14613 585 428-8220
Literacy Solutions NY, Inc. Haverstraw Family Welcome Center 61 New Main Street, Haverstraw, NY 10927 845-499-5464 ext.3
Orange Ulster BOCES Middletown Family Welcome Center 18 Seward Ave., Middletown, NY 10940 845-360-0339
Orange Ulster BOCES Newburgh Family Welcome Center at the Maple Building 3 Washington Center, Newburgh, NY 12550 845-781-6715
Rockland BOCES Spring Valley Family Welcome Center 11 E Church St, Spring Valley, NY 10977 845-826-6891
Yonkers Public Schools Fermi Family Welcome Center 27 Poplar Street, Yonkers, NY 10701 914-376-8460
Yonkers Public Schools Pearls Family Welcome Center 350 Hawthorne Avenue, Yonkers, NY 10705 914-376-8250
Yonkers Public Schools Las Hermanas Mirabal Community School (formerly School 13) Family Welcome Center 195 McLean Avenue, Yonkers, NY 10705 914-376-1310
Yonkers Public Schools Vive Family Welcome Center 75 Riverdale Avenue, Yonkers, NY 10701 914-376-8600
Eastern Suffolk BOCES Brentwood Family Welcome Center at Adelante of Suffolk County 10 Third Ave., Brentwood, NY 11717 631-439-4789  
Eastern Suffolk BOCES Riverhead Family Welcome Center 546 St. Johns Place, Riverhead, NY 11901 631-208-2063
Long Beach CSD Long Beach Family Welcome Center at the Adult Learning Center 500 Centre Street, Long Beach, NY 11561 516-544-2945
Western Suffolk BOCES Huntington Station Family Welcome Center at the St. Hugh Parish 1450 New York Avenue, Huntington Station, NY 11746 631-470-2288
Western Suffolk BOCES Wyandanch Family Welcome Center at Wyandanch Resource Center 1609 Straight Path, Wyandanch, NY 11798 631-643-1960
Brooklyn Community Services BCS Education Center Family Welcome Center 132 32nd Street, Brooklyn, NY 11232 718-360-8186
Brooklyn Public Library Eastern Flatbush Parkway Family Welcome Center at Eastern Parkway Library ALC 1044 Eastern Pkwy, Brooklyn, NY 11213 718-778-9330
Brooklyn Public Library Kings Highway Family Welcome Center at Kings Highway Library 2115 Ocean Ave, Brooklyn, NY 11229 718-375-3037
Brooklyn Public Library New Lots Family Welcome Center at New Lots Adult Learning Center 665 New Lots Avenue at Barbey St., Brooklyn, NY 11207 718-257-0260
CUNY - Borough of Manhattan Community College Bridges Family Welcome Center at Hamilton-Madison House 50 Madison St, New York, NY 10038 212-346-8443
CUNY - Borough of Manhattan Community College Chinatown East River Family Welcome Center 197 East Broadway, New York, NY 10002 212-346-8443
CUNY - Borough of Manhattan Community College Lower East Side Family Welcome Center at PS 188 442 E Houston St, New York, NY 10002 212-346-8443
CUNY - LaGuardia Community College LaGuardia Adult Basic Skills Department, Family Welcome Center / LIC Literacy Zone 29-10 Thomson Avenue C-Building, Room C-400 Long Island City, NY 11101 718-482-5385
CUNY - Lehman College Kings College School - PS 94 Family Welcome Center 3530 Kings College Place, Bronx, NY 10467 551-501-6959
CUNY - Lehman College New School for Leadership and Art - MS 244 Family Welcome Center 120 West 231st Street, Bronx, NY 10463 347-403-9107
CUNY - Lehman College Poe Center - PS 246 Family Welcome Center 2641 Grand Concourse, Bronx, NY 10468 347-460-1620
CUNY - York College York College Learning Center Family Welcome Center 94-43 160th Street Classroom Building Room CL-104 Jamaica, NY 11451 718-262-3860
New York City Department of Education Bronx Family Welcome Center at the Bronx Adult Learning Center 3450 E Tremont Ave, Bronx, NY 10465 718-863-4057
New York City Department of Education Brooklyn Family Welcome Center at the Brooklyn Adult Learning Center 475 Nostrand Ave, Brooklyn, NY 11216 718-638-2635
New York City Department of Education Harlem Family Welcome Center at the Harlem Adult Learning Center 212 W 120th Street, New York, NY 10027 212-666-1919
New York City Department of Education Queens Family Welcome Center at the Queens Adult Learning Center 27-35 Jackson Avenue, Queens, NY 11101 718-361-9480
Queens Borough Public Library Flushing Family Welcome Center at the Flushing ALC 41-17 Main Street, Flushing, NY 11355 718-661-1241
Queens Borough Public Library Long Island City Family Welcome Center at the Queensbridge Tech Lab 10-43 41st Avenue, Long Island City, NY 11101 718-752-3700
Queens Borough Public Library Peninsula Family Welcome Center at the Peninsula ALC 92-25 Rockaway Beach Blvd, Rockaway Beach, NY 11693 718-945-7058
University Settlement Society of New York Bowery Houston Family Welcome Center at the Houston Street Center 273 Bowery, New York, NY 10002 212-533-6306
University Settlement Society of New York Alphabet City Family Welcome Center at Campos Plaza 611 E 13th Street, New York, NY 10002 212-533-6306
University Settlement Society of New York Chinatown Lower East Side Family Welcome Center 175 Eldridge St, New York, NY 10002 212-533-6306
Buffalo Public Schools East Response to Love Center 130 Kosciuszko Street, Buffalo, NY 14212 716-894-7030
Buffalo Public Schools North Northwest Community Center 155 Lawn Avenue, Buffalo, NY 14207 716-876-8108
Buffalo Public Schools West Buffalo Public Schools Adult Education Division Adult Learning Center (ALC) 389 Virginia Street, Buffalo, NY 14201 716-888-7088
Literacy West NY, Inc. Allegany County/Belmont Family Welcome Center 5455 State Route 19 N, Belmont, NY 14813 585-268-5213
Orleans Niagara BOCES Lockport Family Welcome Center at Lockport Community Educational Center 50 Main Street, Lockport, NY 14094 716-731-6800 Ext. 3006
Orleans Niagara BOCES Medina Family Welcome Center at Holy Trinity Parish 211 Eagle Street, Medina, NY 14103 585-788-1420
Orleans Niagara BOCES Niagara Falls Family Welcome Center and Workforce Training Center 606 6th Street, Niagara Falls, NY 14301 716-731-6800 Ext. 3100